My password is good, but when I try to login (in Chrome) it tells me it's not. How can I fix this?

Last Updated: May 13, 2022     Views: 42

Q. My password is good, but when I try to login (in Chrome) it tells me it's not. How can I fix this?


Answer:

We've had occasional users who've reported this behavior.  If you are certain your SOM password is correct, and you cannot access one of our e-resources with a bad username/password error AND you are using the Chrome Web Browser, you can likely clear this error by clearing your Browser's Cache.  Please see https://its.uiowa.edu/support/article/719 for details on how to do this.  Alternatively, you can also try a different browser such as Edge or Firefox. 


  • Last Updated May 13, 2022
  • Views 42

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